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Frequently Asked Questions

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Created by Ascora Support, last modified on Nov 22, 2022

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FAQ Categories

About Ascora

Can Ascora handle multi-company?
How long have you guys been around?
Where is Ascora based?

Account Integration

Can I set up a unique account code for jobs and supplies?
Is there an integration with Contact Form 7 through Wordpress?
What is the maximum character count for account income code and description?

App

Are my guys able to take photos on Jobs?
Can I use my phone or do I need a tablet?
Does Ascora use a lot of mobile data?
Does Ascora work on Android and/or iOS (iPhone / iPad)?
Does the app work on a phone or tablet?
If I deleted and reinstalled the app, could I still access history?

Customer

How can we automatically assign a role when adding customer contacts?

Infrastructure

What servers do you use?
Where are the servers you use?

Invoice

Can an invoice include the details of the technician name, date or time attended job?
Can we edit an invoice without cancelling or not generating a new one?
How to preview an Invoice?
Is there any way Invoices can be moved from a Section to another Section (or to the Parent) within a Job?

Jobs

Can we assign multiple persons to a job?
Can we get an alert for jobs "Ready to be Invoiced"?
Can we make travel time chargeable?
Can we rebook recurring jobs assigned to an ex-employee to a new employee?
How do we assign different labour rates depending on job?
How to go about a recurring job with two visits per year but need a monthly invoice?
It is possible to have the Labour from Quotes map across to Jobs if needed?
When quoting how do we add multiple labour roles?
Why is there a jump in job, invoice, or quote numbers?

How do I login to the app?
I’ve entered my password incorrectly too many times and now I can’t login. Can you unlock my account?

My Account

How to access the Ideas Portal?
How to change email address to receive Ascora invoice?
How to Update Credit Card details?
How would I know about recent system or feature updates in Ascora?

Pricing

Can I get a copy of my monthly invoice?
How does the Pricing work?
I am attempting to import in materials from an excel spreadsheet but it is not importing the entire list.
What is included in the Ultimate Account?

Trial Account

Are there any limitations to the free trial?
Can I book a demo or have my queries answered?
Do you have a free trial available?
Do you have a free trial available?

Others

Can we send automated emails to the lead depending on the industry or type of job they have enquired for?
I can see only a small amount of data on each screen, how can I adjust this?
Why is event feed showing a user has checked in but data not appearing in Timesheet Editing?

Payments & Charges

How credit card surcharges work?

Scheduling

Can I set a default team in Scheduler?

Xero Integration and Errors

Xero Returned: Invoice not of valid status for modification

Assigned User

What is an Assigned User?

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FAQ Categories

About Ascora

Account Integration

App

Customer

Infrastructure

Invoice

Jobs

My Account

Pricing

Trial Account

Others

Payments & Charges

Scheduling

Xero Integration and Errors

Assigned User

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Frequently Asked Questions

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FAQ Categories

About Ascora

Account Integration

App

Customer

Infrastructure

Invoice

Jobs

Log In

My Account

Pricing

Trial Account

Others

Payments & Charges

Scheduling

Xero Integration and Errors

Assigned User