Ascora Support
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Title: Frequently Asked Questions  
Author: Ascora Support Nov 05, 2020
Last Changed by: Ascora Support Feb 26, 2025
Tiny Link: (useful for email) https://support.ascora.com.au/x/xAEg
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Ascora Support (1)
    Home page: Welcome to Ascora University!
Hierarchy
Parent Page
    Home page: Welcome to Ascora University!
Children (19)
    Page: About Ascora
    Page: Account Intergration
    Page: App FAQ
    Page: Assigned User
    Page: Contacting Ascora Support
    Page: Customers FAQ
    Page: Email
    Page: Infrastructure FAQ
    Page: Invoices
    Page: Jobs FAQ
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Recent Changes
Time Editor  
Feb 26, 2025 14:15 Ascora Support View Changes
Feb 20, 2023 15:56 Ascora Support View Changes
Feb 09, 2023 15:34 Ascora Support View Changes
Nov 23, 2022 14:53 Ascora Support View Changes
Nov 23, 2022 14:34 Ascora Support  
Outgoing Links
External Links (3)
    https://support.ascora.com.au/pages/viewpage.action?pageId=…
    https://support.ascora.com.au/pages/viewpage.action?pageId=…
    https://support.ascora.com.au/pages/viewpage.action?pageId=…
Ascora Support (53)     Page: How do I login to the app?
    Page: I am attempting to import in materials from an excel spreadsheet but it is not importing the entire list.
    Page: What is the maximum character count for account income code and description?
    Page: I can see only a small amount of data on each screen, how can I adjust this?
    Page: Can I set up a unique account code for jobs and supplies?
    Page: What is an Assigned User?
    Page: Can we get an alert for jobs "Ready to be Invoiced"?
    Page: Can we assign multiple persons to a job?
    Page: How long have you guys been around?
    Page: Is there an integration with Contact Form 7 through Wordpress?
    Page: If I deleted and reinstalled the app, could I still access history?
    Page: Where are the servers you use?
    Page: Can we add parts or supplies (not part of supplies list) directly to an invoice?
    Page: How do we assign different labour rates depending on job?
    Page: I’ve entered my password incorrectly too many times and now I can’t login. Can you unlock my account?
    Page: How do we flag our maintenance clients, so that the labour for jobs is NOT charged when invoicing?
    Page: Can we rebook recurring jobs assigned to an ex-employee to a new employee?
    Page: Are there any limitations to the free trial?
    Page: Why is there a jump in job, invoice, or quote numbers?
    Page: How to change email address to receive Ascora invoice?
    Page: What is included in the Ultimate Account?
    Page: How does the Pricing work?
    Page: Can Ascora handle multi-company?
    Page: Does the app work on a phone or tablet?
    Page: Why is event feed showing a user has checked in but data not appearing in Timesheet Editing?
    Page: Can we make travel time chargeable?
    Page: How much does it cost to send SMS from Ascora?
    Page: How to go about a recurring job with two visits per year but need a monthly invoice?
    Page: How to access the Ideas Portal?
    Page: What servers do you use?
    Page: Why sites are set up as customers?
    Page: Can I book a demo or have my queries answered?
    Page: Are my guys able to take photos on Jobs?
    Page: How to preview an Invoice?
    Page: Can an invoice include the details of the technician name, date or time attended job?
    Page: How can we automatically assign a role when adding customer contacts?
    Page: Does Ascora use a lot of mobile data?
    Page: How would I know about recent system or feature updates in Ascora?
    Page: When Ascora emails are not received by your customers
    Page: Is there any way Invoices can be moved from a Section to another Section (or to the Parent) within a Job?
    Page: Xero Returned: Invoice not of valid status for modification
    Page: Can we send automated emails to the lead depending on the industry or type of job they have enquired for?
    Page: How to see more details in the Audit Log whether in jobs, quotes, or invoices?
    Page: Can I set a default team in Scheduler?
    Page: When quoting how do we add multiple labour roles?
    Page: Can I get a copy of my monthly invoice?
    Page: How credit card surcharges work?
    Page: Can I use my phone or do I need a tablet?
    Page: How to Update Credit Card details?
    Page: How to set up recurring invoices in Ascora?
    Page: Do you have a free trial available?
    Page: Is there a way we can round up $ dollar value in quotes, so quotes don’t issue to clients with odd amounts?
    Page: It is possible to have the Labour from Quotes map across to Jobs if needed?