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Frequently Asked Questions

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Created by Ascora Support, last modified on Feb 20, 2023

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FAQ Categories

About Ascora

Account Integration

App

Customer

Email

When Ascora emails are not received by your customers

Infrastructure

Invoice

Jobs

My Account

Pricing

Trial Account

Others

Can we send automated emails to the lead depending on the industry or type of job they have enquired for?
I can see only a small amount of data on each screen, how can I adjust this?
Why is event feed showing a user has checked in but data not appearing in Timesheet Editing?

Payments & Charges

How credit card surcharges work?

Quotes

Is there a way we can round up $ dollar value in quotes, so quotes don’t issue to clients with odd amounts?

Scheduling

Can I set a default team in Scheduler?

Xero Integration and Errors

Xero Returned: Invoice not of valid status for modification

Assigned User

What is an Assigned User?

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