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There are three mobile access levels to choose from which can be enabled in Administration → Users.

Mobile Access Levels


No Access

  • Visible on the Scheduler  and you can activate this access if you only want the user to become visible on the Scheduler but not the  mobile app.
  • Can be assigned to Jobs
  • Can receive manual run sheets
  • Cannot Login


Timesheet Only

  • Visible on the Scheduler
  • Available for Team Check Ins
  • Can be assigned to Jobs
  • Can receive manual run sheets
  • Able to login to mobile apps
  • Can view Job Details
  • Can view Job Attachments
  • Can Check In to Jobs
  • Can add Timesheet Entries


Full Access

  • Access to all features


Below image shows the 3 types of mobile access levels and their corresponding cost per month per user on top of your Ascora monthly subscription.


Granting App Permissions

1. To enable mobile access go to Administration → Users → click View beside the user name.

The following screen appears and  click Change Mobile Access and select from the three options (No Access, Timesheet Only, Full Access) then, click Save.



2. Grant permissions in many areas like Customers, Quotes & Jobs, Scheduling, General, etc.  by ticking the corresponding boxes or you can tick Grant All Permissions if applicable to that user. After making the changes, click Save.


3. Assign a role and create a PIN which will be used as pass code when accessing the mobile app.


4. Once permissions and PIN are set, click Save.


5. Provide the log in details to the user and let the user download the Mobile App from Play Store for Android devices or App Store for Apple devices.


We've now completed the steps in activating Mobile Access.

How to check Location Settings

How to Synchronise Mobile App

How to Clear Data on Android Mobile App



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