Synchronisation is important as it allows the changes or updates made on mobile app such as job photos or job notes that is newly added to appear in Ascora web. It also forces the changes made in Ascora web to appear in mobile app such as updates made on a custom form, job details, etc.
1. Tap the icon located on the left of the three dots. This will do synchronisation and a notification appears on the lower part of the screen “synchronisation started” and waits for it to show “synchronisation finished.”
2. Alternatively, you can tap on the 3 dots and select “Settings” and you can choose from 3 options to manually synchronise, automatically synchronise, or customise the interval.
How to Sychronise data using iOS Mobile App
Synchronisation is important as it allows the changes or updates made on mobile app such as job photos or job notes to appear in Ascora web. It also forces the changes made in Ascora web to appear in mobile app.
1. Tap the icon located on the left of the + icon. This will do synchronisation and a notification appears on the lower part of the screen “synchronisation started” and waits for it to show “synchronisation finished.”
2. Alternatively, you can tap on the 3 lines on the upper left of the screen and select “Settings” and you can choose to enable automatic synchronisation or set specific interval.
How to check Mobile App Version
For Client Admin role, you can check the mobile app version as this is helpful in a scenario when one mobile user keeps experiencing issues like app crashing, some information not populating or anything similar.
1. Start by clicking Administration → Users → and change the filter to Display Mobile Access.
2. Check if the user is a few versions behind and you can tell by looking at the numbers. The 6 series pertains to iOS while 4 series pertains to Android.
For example, one user has app version 4.37 while other user has 4.27. This means the latter is using an older version which may explain why app is having an issue.
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