FAQ Categories

Infrastructure

Jobs

Log In

• What servers do you use?
• Where are the servers you use?

• Can we rebook recurring jobs assigned to an ex-employee to a new employee?
• How to go about a recurring job with two visits per year but need a monthly invoice?
• Why is there a jump in job, invoice, or quote numbers?

• How do I login to the app?
• I’ve entered my password incorrectly too many times and now I can’t login. Can you unlock my account?

My Account

Pricing

Trial Account

• How to access the Ideas Portal?
• How to change email address to receive Ascora invoice?
• How to Update Credit Card details?
• How would I know about recent system or feature updates in Ascora?

• Can I get a copy of my monthly invoice?
• How does the Pricing work?
• I am attempting to import in materials from an excel spreadsheet but it is not importing the entire list.
• What is included in the Ultimate Account?

• Are there any limitations to the free trial?
• Can I book a demo or have my queries answered?
• Do you have a free trial available?
• Do you have a free trial available?

Payments & Charges

Others

• How credit card surcharges work?

• Can we send automated emails to the lead depending on the industry or type of job they have enquired for?