Frequently Asked Questions

About Ascora

Account Integration

App

• Can Ascora handle multi-company?
• How long have you guys been around?
• Where is Ascora based?

• Can I set up a unique account code for jobs and supplies?
• What is the maximum character count for account income code and description?

• Are my guys able to take photos on Jobs?
• Can I use my phone or do I need a tablet?
• Does Ascora use a lot of mobile data?
• Does Ascora work on Android and/or iOS (iPhone / iPad)?
• Does the app work on a phone or tablet?
• If I deleted and reinstalled the app, could I still access history?

Infrastructure

• What servers do you use?
• Where are the servers you use?

Jobs

• Can we rebook recurring jobs assigned to an ex-employee to a new employee?
• How to go about a recurring job with two visits per year but need a monthly invoice?
• Why is there a jump in job, invoice, or quote numbers?

Log In

• How do I login to the app?
• I’ve entered my password incorrectly too many times and now I can’t login. Can you unlock my account?

My Account

• How to access the Ideas Portal?
• How to change email address to receive Ascora invoice?
• How to Update Credit Card details?
• How would I know about recent system or feature updates in Ascora?

Pricing

• Can I get a copy of my monthly invoice?
• How does the Pricing work?
• I am attempting to import in materials from an excel spreadsheet but it is not importing the entire list.
• What is included in the Ultimate Account?

Trial Account

• Are there any limitations to the free trial?
• Can I book a demo or have my queries answered?
• Do you have a free trial available?
• Do you have a free trial available?