Frequently Asked Questions
Fquently Asked Questions
About Ascora
Can Ascora handle multi-company?
How long have you guys been around?
Where is Ascora based?
Account Integration
Can I set up a unique account code for jobs and supplies?
What is the maximum character count for account income code and description?
App
Are my guys able to take photos on Jobs?
Can I use my phone or do I need a tablet?
Does Ascora use a lot of mobile data?
Does Ascora work on Android and/or iOS (iPhone / iPad)?
Does the app work on a phone or tablet?
If I deleted and reinstalled the app, could I still access history?
Infrastructure
What servers do you use?
Where are the servers you use?
Jobs
Can we rebook recurring jobs assigned to an ex-employee to a new employee?
How to go about a recurring job with two visits per year but need a monthly invoice?
Why is there a jump in job, invoice, or quote numbers?
Log In
How do I login to the app?
I’ve entered my password incorrectly too many times and now I can’t login. Can you unlock my account?
My Account
How to access the Ideas Portal?
How to change email address to receive Ascora invoice?
How to Update Credit Card details?
How would I know about recent system or feature updates in Ascora?
Pricing
Can I get a copy of my monthly invoice?
How does the Pricing work?
I am attempting to import in materials from an excel spreadsheet but it is not importing the entire list.
What is included in the Ultimate Account?
Trial Account
Are there any limitations to the free trial?
Can I book a demo or have my queries answered?
Do you have a free trial available?
Do you have a free trial available?