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If your most recent payment was unsuccessful, once you've updated your credit card details, payment will be automatically re-processed at 12 midnight. Please note that there will be a total of three attempts to process a payment and if all attempts were unsuccessful, your account will be locked out until payment is received.
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Note: If you don't have access to this screen, please liaise with your supervisor or manager who has a client admin role.
2. Click Update Payment Details and enter your credit card details.
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In this example, we have an account with invoice date 15 January dates 15-Dec-2020 and 15-Jan-2021. This means that all succeeding payments will be are taken on every 15th of each month. Funds must be available on the Invoice Date to ensure payments are processed successfully.
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