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Equipment can be imported via an Excel Workbook downloaded from the Customer List.
1. Click on Customers in the Main Navigation.
2. In the Import/Export menu click Download Import Template.
3. There are 3 tabs in the Import Template:
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| Warning | ||
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Do not change the template sheet names as well as the column names as that will cause the import process to become unsuccessful. |
4. Enter the Equipment Details:
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- The Customer and Equipment Number shall be used to determine if the Equipment already exists in Ascora. If an existing Equipment was found it will be updated rather than creating a duplicate.
- Equipment Type determines the frequency at which the Equipment is serviced.
5. Save the Import file and in your Ascora account, navigate to the Customers → Import/Export then click Import and select your import file. Ascora will commence importing the specified details.
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Some Equipment only requires a basic Pass/Fail result with comments. This can be enabled under the Administration menu → Defaults.
1. Under the Administration menu, click on Defaults.
2. Scroll down to the Equipment box on the left and tick the Enable Pass/Fail checkbox.
3. Click Save in the top-right corner.
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e. Equipment Grouping – Specify if a Job should be created for each piece of Equipment or if the multiple pieces of Equipment for the Customer that have the same Service Date should be grouped onto a single job.
Adding Service Intervals in Equipment Screen
We can add service intervals per equipment and this allows us to add multiple service intervals if needed.
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1. Access the Customers menu and search the customer with equipment you need to edit (to add service intervals). Equipment are generally linked to site customers where they are physically located but there might be some cases when you also have equipment linked to parent customers or billing customers.
In this example we are accessing the details of a parent customer called 125 Enterprises.
2. Navigate to the Equipment tab and click on the Pencil icon beside the equipment name to access the details.
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Note: If you leave the First Service Date field blank and complete the very first job that involves equipment servicing, it will automatically update the Last Service Date based on the job completion date.
Adding Equipment in Customer Screen
1. To add equipment from the customer screen, access the customer details screen and navigate to the Equipment tab and click Create New Equipment.
2. Enter the information in the corresponding fields such as equipment name and equipment number. The rest of the details can be added at a later time.
3. Select an equipment type from the drop-down list and you'll see an option to update service intervals based on the equipment type that you're selecting or just keep the existing service intervals (ones that you've added in the equipment screen using the + Add New button).
4. If you had a service interval linked to equipment and you selected "Update" this will switch to the service intervals for the equipment type.
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