Ask your customer to update their email settings
- Sometimes emails from Ascora can be caught in high-level email filters set by the email hosting provider. Ask your customer to check that the email hasn't been marked as spam, and redirected to their junk or spam folders.
- To stop future emails from being marked as spam, your contacts should add @ascsoftware.com.au to their email safe senders list. They might need their IT administrator to do this.
- If your customer customer receives an error message after they add @ascsoftware@ascsoftware.com.au to their safe sender's list, they'll need to check with their email provider to see why Ascora emails are bouncing.
For your customers with a '@bigpond.com' email address please note:
Telstra has advised that they are phasing out Bigpond accounts. Therefore, it is no longer possible to set up an account, and the Bigpond mail servers are only receiving the bare minimum of maintenance just so that existing customers can keep receiving their bills.
Due to the lack of maintenance, it is likely that the mail servers have fallen out of step with current web standards, and unfortunately, that means that we can no longer guarantee delivery of emails to Bigpond mail addresses. The issue is beyond our control.