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Including this information will expedite the troubleshooting process and ensure a more efficient resolution.

2. Contacting via Your Ascora Account

1. Navigate to the Top Bar:
   Log into your Ascora system and locate the Submit Support Request option in the top bar.

2. Click "Submit Support Request":
   This will open a form for submitting your ticket.

3. Include the Following Details for Faster Assistance:

   • Subject Line: Write a clear and concise subject (e.g., "Issue with Timesheet Integration").
   • Reference Numbers: Always provide one of the following if applicable:
     • Job Number
     • Quote Number
     • Invoice Number
     • Reference Number
   • Description: Provide a detailed explanation of the issue or question.
   • Screenshots or Error Messages: Attach these if they are relevant to the issue.
   • User Information: Include the name and email address of the affected user, if relevant.
   • Steps to Reproduce: Clearly outline the steps that led to the issue.

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• Support Line: 1300 810 789
• When calling:
  • Press option 2 for support.
  • Be prepared to provide your account details.
  • Make sure to state your company name.
  • Clearly describe the issue or question you need help with.
  • Note that phone support hours are typically
  • Note that phone support hours are typically 6:30 AM to 64:30 PM Perth time (AWST).

Below are the corresponding times for other Australian states and New Zealand:

• • • Sydney, Melbourne, Canberra (AEDT): 9:30 AM to 97:30 PM
    • Brisbane (AEST): 8:30 AM to 86:30 PM
    • Adelaide (ACDT): 9:00 AM to 97:00 PM
    • Darwin (ACST): 8:00 AM to 86:00 PM
    • Hobart (AEDT): 9:30 AM to 7:30 PM
    • Auckland, Wellington (NZDT): 11:30 AM to 9:30 PM

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4. Submitting a Support Ticket

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