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- Sometimes emails from Ascora can be caught in high-level email filters set by the email hosting provider. Ask your customer to check that the email hasn't been marked as spam, and redirected to their junk or spam folders.
- To stop future emails from being marked as spam, your contacts should add @ascsoftware.com.au to their email safe senders list. They might need their IT administrator to do this.
- If your customer receives an error message after they add @ascsoftware@ascsoftware.com.au to their safe sender's list, they'll need to check with their email provider to see why Ascora emails are bouncing.
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