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Reason | Resolution |
| Incorrect Settings | Check with your Email Provider or company IT to verify the correct server name and port number |
| Incorrect Credentials Entered | Make sure you enter your correct email user name and password. You may need to test it by logging out from your email account and then log in again. |
| Server Cannot Be Found | Check if you have the correct server name and if needed, contact your IT or email provider. |
| Your Email Account is restricting Ascora to establish a connection | Contact your Email Provider to allow Ascora to access your Email account. Sometimes you just need to check your mailbox and click a link to authenticate or "allow access" to your email. Another reason is your email account may have stricter settings/configurations that prevent any app from accessing and please contact your email provider for assistance. |
Unable to Connect to Gmail Account. POP Access not enabled and Less Secure Apps not enabled | This only applies if you are connecting a Gmail Account. You will need to go to Gmail Settings to Enable POP Access and allow Less Secure Apps. Note: It's Google's verification method and Ascora has no control over this and thus you need to manually change/adjust your settings in your Gmail account and contact Google if you encounter further issues. |
| Warning |
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NOTE: Automatic Importing should be assigned to a dedicated inbox as all emails will be marked as deleted once they have been processed by the importer. If you need a copy of each supplier invoice, you can configure your email account to automatically forward copies to a different mailbox. Alternatively you can configure your email to keep the deleted emails in the DELETED folder after a certain period of time. |
5. Click the Save button located on the upper right part of the screen once your Automatic Import Email Settings are successfully configured.
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