Many Suppliers are able to provide you with copies of your Invoices in CSV or PDF format. You can configure Ascora to accept CSV or PDF Invoices and have these invoices automatically process against a Purchase Order, then update the Job Card (as required) and push the Supplier Invoice details across to your accounting package.
Note: For automatic import to work, supplier invoice must be part of the supported formats but if you need an extra format added for one of your suppliers, you can purchase one by accessing the Ascora Shop from one of the menus in your Ascora account. See Supplier Invoice Format Supported for a complete list.
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4. Another pop up box appears confirming that connection is successful.
If connection is unsuccessful, please see a list of most common reasons and corresponding resolutions below.
| Reasons | Resolution |
| Incorrect Settings | Check with your Email Provider or company IT to verify the correct server name and port number |
| Incorrect Credentials Entered | Make sure you enter your correct email user name and password. |
| Server Cannot Be Found | Check if you have the correct server name and if needed, contact your IT or email provider. |
| Your Email Account is restricting Ascora to establish a connection | Contact your Email Provider to allow Ascora to access your Email account. Sometimes you just need to check your mailbox and click a link to authenticate or "allow access" to your email. |
| POP Access not enabled and Less Secure Apps not enabled | This only applies if you are connecting a Gmail Account. You will need to go to Gmail Settings to Enable POP Access and allow Less Secure Apps. Note: It's Google's verification method and Ascora has no control over this and thus you need to manually change/adjust your settings in your Gmail account. |
| Warning |
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NOTE: Automatic Importing should be assigned to a dedicated inbox as all emails will be marked as deleted once they have been processed by the importer. If you need a copy of each supplier invoice email, you can configure to automatically forward emails to a different mailbox. |
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