Xero Error: Website must be valid

Problem

One error that may occur when pushing Ascora Invoices to Xero is "Website must be valid". This means that the website field of the contact in Xero needs to be formatted correctly or contain invalid characters. To fix this error, you must find and edit the relevant contact in Xero and ensure that the Xero contact’s website is valid. To achieve this, here are the steps to do so:

Solution

1. Find the Billing Customer's name on the Ascora Invoice. The contact in Xero will use the same name.

2. Log in to Xero and go to Contacts > All contacts.

3. Search for the contact's name¹ and click on it² to open their details page

4. Click the Edit button on the right and above the contact details.

5. Scroll down to the Website field, then clear or update it to use a valid URL.

For Example, A valid URL should start with http:// or https:// and have no spaces or special characters. For example, http://www.example.com is valid, but www.example com is not.

6. Click Save & close at the bottom of the page to apply the changes.

After editing the contact's website in Xero, you can try pushing the Ascora Invoice again, and it should work without any errors. This way, you can ensure that your invoices are synced correctly between Ascora and Xero.